A. Home
B. About us:
Hai Lien Trading & Services Co., Ltd. was founded in Ho Chi Minh, Viet Nam in
2003. We are offering all facets of International Forwarding and Logistics. Our
services provide you with a complete worldwide transport and distribution
solution, no matter what the size, weight, origin or destination. We committed to delivering
total solutions to satisfy our clients' transportation and logistics requests
with top quality and reliable services.
Hai
Lien has
contractual agreements with all major shipping lines/ Airlines operating in Viet Nam to
worldwide destinations.
Our
worldwide strategic partners serve our global needs to ensure that we have the
most competitive solution to your forwarding requirements in any part of the
world. We offer a comprehensive range of freight forwarding products and specialize
in customizing service that suits our individual customers. We perform
logistics services for general and perishable freight with freezer and cool
room facilities available at all of locations of Viet Nam.
With employees having more than 15 years experience, we are proud of our skills
and knowledge that allows us to provide fast and sharp services for import and
export shipments.
C. Services:
C1. Overview:
Our current weekly services include, but are not limited to:
- European countries.
- North America; Central America; South America
- Australia &
New Zealand.
- Asian countries included: South
East Asian countries; Japan;
China; Korea; Taiwan.
- Africa
- Guam
- Hawaii
C2. Seafreight:
Usually cargo shipped in 20’dc,
40’dc, 40’hc for general purpose; or special equipment such as Open top
containers, Flatracks, Tank, Refrigerated container for special/ high value
cargo.
Our experienced staff will advise
you the best choice for moving your cargo.
The following specifications can be used for your reference as a
general guide. (Hyperlink bảng qui cach container)
To serve the challenges and
expectations of our customers worldwide, Hai Lien trading & Services
Company has ensured that we offer all modes of transportation. We employ
experienced and dedicated staffs that provide customers with the best service
available at the most competitive rates. We have the complete portfolio to meet
our customers' requests.
We can offer our customer packing service and
fumigation for all sea freight cargo at customer’s warehouse or our own
facility/ consolidated container (LCL). This gives us take care of your cargo
from the time it is going to be loaded at origin until the time it is available
at destination.
We will notify consignee prior to cargo
availability and provide outstanding service for cargo pick up to eliminate any
demurrage charges. We also notify our partners overseas of the container(s)
delivery dates so they can respond to their customers. With our care, your
cargo will be greater security and you will have more peaceful in mind.
PERISHABLE
CARGO
Hai
Lien trading and Services Company specialize in handling Perishable Cargo. We
can supply customers with our temperature controlled facilities and provide all
necessary materials including isolated boxes/ dry ice to ensure customers’
product is carried as requested and arrives in an ideal condition.
<! · Cool
and chill facilities for Meat, Seafood, and Flowers…
<! · Worldwide
sea services
<! · Our
facilities are international standard.
* Our Scope of
services include:
Sea Imports
<! · FCL,
LCL and break bulk shipping
<! · Complete
customs clearance service
<! · Warehousing
<! · Port
Handling & inland transportation
<! · Transit
cargo
Sea Exports
<! · Weekly
schedule FCL, LCL services and break bulk shipping
<! · Packing
and crating.
<! · Pick-up
and inland transportation
<! · Complete
customs clearance service
<! · Warehousing
<! · Special
Projects
<! · Transit
cargo
C3. Airfreight:
Please
note that your cargo is base on volume or weight basis, depending on which is
greater.
We
can offer customer packing service and fumigation for all air freight cargo at
customer’s warehouse or our own facility/ consolidated cargo. This gives us
take care of your cargo from the time it is going to be loaded at origin until
the time it is available at destination.
We will notify consignee prior to cargo
availability and provide outstanding service for cargo pick up to eliminate any
demurrage/ storage charges. We also notify our partners overseas of the cargo
delivery dates so they can respond to their customers. With our care, your
cargo will be greater security/ faster and you will have more peaceful in mind.
PERISHABLE CARGO
Hai
Lien trading and Services Company specializes in handling Perishable Cargo. We
can supply customers with our temperature controlled facilities and provide all
necessary materials including isolated boxes/ dry ice to ensure customers’
product is carried as requested and arrives in an ideal condition.
<! · Cool
and chill facilities for Meat, Seafood, and Flowers…
<! · Worldwide
air services
<! · Our
facilities are international standard
* Our Scope of
services include:
Air Imports
<! · Air
freight
<! · door-to-door
service
<! · Warehousing
<! · Electronic
declaration for timely import clearance.
<! · On-forwarding
to final destination
<! · Transit
cargo
Air Exports
<! · Perishable
and general Air freight
<! · Pick
up and loading
<! · Consolidation
services
<! · Electronic
declaration for timely export clearance
<! · Packing
and crating
< · Door-to-door
service
<! · Transit
cargo
<! · Distribution
and logistic
C4. Special services:
We can offer customer with good performance
operation, superior quality service for customer’s special demands.
We
can supply the following industries:
<! · Break
bulk cargo/ oversized & overweight cargo.
<! · Heavy
equipment and machinery
<! · Oil
and gas equipment
<! · Barges/
tugs service
<! · Complete
cargo collection and delivery service/ Certificate of Origin.
With our experienced staff, solutions and
24/7 services can help you to reduce average delivery time, inventory and
costs.
D. Freight
Liability Insurance:
Hai
Lien Trading & Services Company understands that without full insurance,
your cargo could be at unnecessary risk. We arrange our freight forwarder
liability insurance to make sure all your shipments are protected all the way
to their final destinations. We’ll listen carefully to what you need to ensure that
we provide liability insurance perfectly suited to your requirements.
In
the event of loss or damage during transit your goods are not insured unless specifically
advised in writing. Our liability insurance cover as below:
· Freight
forwarder business: Ocean/ Air/ road transportation
· Multimodal
transportation.
· Customs
broker.
· The
indemnity can be reached to usd 50,000 per case or maximum usd 200,000 per contract.
Working terms:
Standard Trading Conditions
I.
GENERAL PRINCIPLES
1. These Standard
Trading Conditions herebelow referred to as TSTC shall be applied to all
services provided, handled, performed or rendered by the company acting as
Freight Forwarder even in case when the company procures a Bill of Lading or
other similar document evidencing a contract of carriage between a person other
than the company and the customer or owner.
2. In case when the
company acting as carrier, the provisions of a document issued by or on
behalf of the company bearing a title of or including “Bill of lading”, whether
negotiable or not, shall be paramount and in the event of a conflict of
conditions, the provisions of such a document shall prevail over those of TSTC
to the extend of such conflict.
3. As to the
services in respect of or relating to customs clearance, taxes, licenses,
consular documents, certificates of origin, inspection, certificates and other
similar services or incidental to, the company is to be always considered to
act as agent only and never to be considered to act as Principals.
II.
DEFINITIONS
In these Standard Trading
Conditions:
4. “Company” means
company who undertakes to provide the services.
5. “Conditions” means
the entire undertakings, terms, conditions and clauses embodied in TSTC.
6. “Customer’s means
any person, or any body, or any company, corporation and enterprise, or any
organization.
7. “Owner” means the
owner of the goods including shippers and consignees and another person who is
or may become interested in the goods and anyone acting on their behalf.
8. “Goods” includes
the cargo and any container not supplied or on behalf of the company, or any
part there of in respect of which the company provides a service.
9. “Dangerous goods”
means goods listed in: International Maritime Dangerous Goods Code” issued,
published by IMO.
10. “Instruction”
means a statement of the customer’s specific requirements.
III. THE
COMPANY’S GENERAL RESPONSIBILITIES
11. The company shall
perform its duties with a reasonable degree of care, diligence, skill and
judgment.
12. The company shall
carry out its services within a reasonable time expect under special
arrangement previously made in writing as an instruction to the company.
13. Subject to TSTC
and in particular to the discretion reserved to the company below the company
shall take all reasonable steps to perform any of the customer’s instructions
acceptable by the company.
14. If at any stage
in any transaction the company should reasonably consider that there is good
reason in the customer’s interests to depart from any of the customer’s
instructions, the company shall be permitted to do so and shall not incur any
additional liability in consequence of so doing.
15. When using it
discretion as permitted in TSTC the company shall do so with due regard to the
interested of the customer.
16. If after the
contract has been agreed events or circumstances come to the attention of the
company which in the opinion of the company make it wholly of in part
impossible for the company to fulfill its duties it shall take
reasonable steps to inform the customer of those events or circumstances and
seek further instructions.
IV. CUSTOMER’S
OBLIGATION
17. The customer
warrants that he is either the owner or the authorized agent of the owner of
the goods and that he is authorized to accept and is accepting TSTC not only
for himself but also as agent for and on behalf of the owner of the goods.
18. The customer
warrants that he has reasonable knowledge of matters affecting the conduct of
his business, including but not limited to the terms of sale and purchase of
the goods and all other matters relating thereto.
19. The customer
shall give sufficient and executable instructions.
20. The customer
warrants that the description and particular of the goods are complete,
accurate and correct.
21. The customer
warrants that the goods are properly packed and labeled except where the
company has accepted instructions in respect of such services.
22. The customer
shall not, unless otherwise previously and expressly agreed in writing, deliver
to the company of cause the company to deal with or handle dangerous goods.
23. The customer
shall indemnify the company against all liability loss damage cost and expenses
whatsoever arising out of the company acting in accordance with the customer’s
instruction or arising from any breach of the customer of any warranty
contained in TSTC or from negligence of the customer.
24. The customer
shall pay to the company in cash or as agreed all sum immediately when due
without deduction or deferment on account of any claim, counterclaim or
set-off.
V.
PERFORMANCE OF CONTRACT
A. Company as agent:
25. To the extent
that the company acts as agent, the company does not make or support to make
any contract with the customer for the carriage, storage or handling of the
goods nor for any other physical service in relation to them and acts solely on
behalf of the customer in securing such services by establishing contracts
with the third parties so that direct contractual relationship are established
between the customer and such third parties.
26. The company shall
not be liable for the acts and omissions of such third parties referred to in
clause 25 above nor responsible for any accident or any neglect or default
howsoever arising whether willful or otherwise on the part of its agents or
those with whom it contracts in respect of the goods to be forwarded, whether
they are carried by land, sea or air or warehouse keepers or other persons.
27. The company only
forwards goods subject to the contracts, terms, conditions, and regulations of
the various persons, companies or authorities in whole possession the goods may
pass.
28. The company shall
defend, indemnify and hold harmless the company in respect of all liability,
loss damage, cost or expenses arising out of any contracts made in procurement
of the customer’s requirements in accordance with clause 27, 28 above.
B. Company as Principal:
30. To the extent
that the company acts as Principal for the performance of the customer’s
instructions, the company undertakes to perform or in its own name to procure
the performance of the customer’s instructions and subject to the provisions of
TSTC shall be liable for the loss of or damage to the goods occurring from the
time that the goods are taken into its charge until the time of delivery.
31. Notwithstanding
other provisions in TSTC, if it is proven that the loss of or damage to the
goods occurred, the company’s liability shall be determined by the
provisions contained in any International Convention or national Law, the
provisions of which.
a. Cannot be depart from
by private contract, to the detriment of the claimant, and
b. Would have been applied if the claimant had made a separate and direct
contract with the actual provider of the particular service in respect of that
service or stage of the carriage where the loss or damage occurred and received
as evidence thereof any particular document which must be issued if such
International Convention of National Law shall be applied.
32. Notwithstanding
other provisions provided in TSTC if it can be proved that the loss of or
damage to the goods occurred at sea or inland waterway, the company’s liability
shall be limited to those set out in the Maritime Code of Viet Nam and the
company shall be entitled to rely on all defenses, exemptions or limitations
provided to the carriers by the above code. Reference in the above code to
carriage by sea shall be deemed to include reference to carriage of inland
waterways and the code shall be construed accordingly.
C. Air carriage:
If the company acts as a
principal in respect of a carriage of goods by air, the company’s liability
shall be determined by the provisions contained in the Law on Civil Aviation of
Viet Nam.
VI.
GENERAL LIABILITY AND LIMITATION OF LIABILITY
33. Except insofar as
otherwise provided by TSTC, the company shall not be liable for any loss or
damage whatsoever arising from:
a. The act or
omission of the customer or owner or any person acting on their behalf.
b. Compliance with the instructions given to the company by the customer,
owner or any other person entitled to give them.
c. Insufficiency of the backing or labeling of the goods except where such
service has been provided by the company.
d. Handling, loading, stowage or unloading of the goods by the customer or
owner person acting on their behalf.
e. Inherit vice of goods.
f. Riots, civil commotions, strikes, lockouts, stoppage or restraint of
labor from whatsoever cause, or
g. Any cause with the company could not avoid and the consequences where
of if could not prevent by the exercises of reasonable diligence.
34. Notwithstanding
other provisions provided in TSTC, the company shall not be liable for loss and
damage howsoever caused to the property other than the goods themselves,
indirect or consequential loss or damage, loss of profit, delay or deviation.
35. Except insofar as
otherwise provided by TSTC, the liability of the company, in any event for
any neglect or default or any other matter or thing whatsoever or howsoever
arising, and notwithstanding that
a. In respect of all
claims other than those subject to the provisions of sub clause (b) below,
whenever is the least of
(i) the value of, or
(ii) SDR 2 per gross kilogram of, or
(iii) not exceeding SDR 30,000 in any event whatever in respect of any claim
The goods lost, damaged, misdirected, misbelieved or in respect of which a claim
arises,
b. In respect of
claims for delay where not excluded by the provisions of TSTC, the amount of
the company’s charges for the services in respect of the goods delayed.
36. a. Compensation
shall be calculated by reference to the invoice value of the goods plus freight
and insurance if paid.
b. If there be no
invoice value for the goods, the compensation shall be calculated by the
reference to the value of such goods at the place and time when they are
delivered to the customer or should have been so delivered. The value of the
goods shall be fixed according to the current market value, or, if there
be no commodity exchange price or current market value, by reference to the
normal value of goods of the same kind and quality.
37. By special
agreement in writing and on payment of additional charges, higher compensation
may be claimed from the company not exceeding the value of goods or the agreed
value, whichever is lesser.
38. a. The
company shall be discharged of any liability whatsoever unless:
(i) notice of any
claim is received by the company or its agent within 14 days (Sundays, holidays
excluded) after the day specified (b) below,
(ii) suit is brought in the proper forum and written notice
thereof received by the company within 9 months after
the date specified in (b) below,
b.
(i) In the case of
damage to goods, the date of delivery of the goods, and in the case of loss of
the goods, the date of the goods should have been delivered.
(ii) In the case of delay or non-delivery of the goods, the date that
the goods should have been delivered.
(iii) In any other case, the event giving rises to the claim.
VII.
RIGHT OF LIEN AND DETENTION
39. The company shall
have a general lien on all goods and documents relating to goods in its
possession, custody or control for all sum due at any time from the customer or
owner, and shall be entitled to sell or dispose of such goods or documents as
agent for all and at the expenses of the customer and apply the proceeds in or
towards the payment of such sum on 45 days notice in writing to the customer,
upon according to the customer for any balance remaining after payment of any
sum due to the company and the cost of sale or disposal the company shall be
discharged of any liability in respect of the goods or documents.
40. When the goods
are labeled to perish or deteriorate the company’s right to sell or dispose of
the goods shall arise immediately upon any sum becoming due to the company
subject only to the company taking reasonable steps to bring to the customer’s
attention its intention of selling or disposing of the goods before so doing.
41. The company shall
be entitled to retain and repaid all brokerages commission’s allowances and
other remunerations customarily retained by of paid to Freight Forwarders.
VIII.CLAIM
AND ARBITRATION
42. Claims against
the company shall time barred within 6 months except where and when the
company acts as sea or inland waterway carrier and in his own name issued a
Bill of Lading of which the time bar will be determined by the provisions
therein. The six month period to the consignee named in the contract or,
if no deliver was taken place, from the date of conclusion of the contract.
43. In case of
dispute, the disputing parties shall in first instance endeavour to settle
it by amicable way; however should such effort fail to achieve us objects, the
parties thereto agree to submit the case to arbitration board to be appointed
one by each. In case arbitrators by so chosen shall not agree then the decision
of a supreme arbitrator to be appointed by them shall be final binding
upon both parties.
IX.
JURISDICTION AND LAW
44. TSTC
and any act or contract to which they apply shall be governed by the Laws
of the Social Republic of Viet Nam.
E. Contact
us:
E1. Our Organization
Total
number of employees: 20
Viet Nam Offices:
HoChiMinh, Ha Noi, Hai Phong, Da Nang
International
partners worldwid
E2. Computerization
<!· Complete
operations, sales and electronic communication.
<!· On-line
Customs Service.
<!· Electronic
data interchange with shipping lines/ airlines.
<!· Email
addresses for all staff members.
E3. Our Objectives
<! · Move
it your way: we ship your cargo with top quality and reliable services.
<! · Commit
to offer an outstanding value through a combination of high quality services,
convenient routing and competitive pricing.
<! · Our
aim is to ensure that our customers receive a professional service & a
trouble-free experience.
E4. Working time:
Working
days (from Monday to Friday): 8:00 AM to 17:30 PM
Saturday:
8:00 AM to 12:00 PM
E5. Contact:
Hai
Lien trading & Services Company is a highly experienced, global supply
chain company. We've worked with our customers worldwide to supply solutions
tailored to their needs by air, ocean and truck.
Our
website: http://hailien.com.vn
Our offices:
· Head office (same as
inbound instruction):
HAI LIEN TRADING SERVICES CO., LTD
211/1
Hoang Van Thu str., ward 8,
Phu
Nhuan Dist., HoChiMinh City,
VietNam
Tel:
+ 84-8-38450664 / Fax: + 84-8-38450180
Emergency Call: +84.8.3997.4043 (Hotline)
Contact :